Congratulations on your decision to welcome a puppy into your home!!! We will do everything we can to make sure this is a good experience for you. One of our main objectives is to raise healthy, happy puppies. We follow a strict and effective health schedule for all our dogs and puppies.
Our verterinarian will check your puppy at least once and usually twice before you receive him/her. We guarantee your puppy to be free of serious, life threatening conditions. If there are any minor, breed related, treatable or correctable conditions, we will do our best to inform you before you receive your puppy. These are not covered by the guarantee. Also, environmental conditions are not covered. Please be aware that all veterinarian/medical charges that are incurred after you receive the puppy are your responsibility. We do not cover vet bills. There are no exceptions.
We request that your see your veterinarian within 5 days of receiving your puppy to confirm it's health. After your vet has determined that your puppy is healthy, contact us and we will send your AKC registration papers and the sale is considered final. If your vet finds a problem that is life-threatening, you must contact us immediately. If you wish, at this point to receive a replacement puppy, we require that you obtain statements from two unrelated veterinarians. You must return the affected puppy to us and when a puppy is available you will receive a replacement puppy. There are no refunds.
We have no way to guarantee a puppy beyond this point. There are too many factors that we have no control over when the puppy leaves our home. If there are any life-threatening, non treatable conditions that your puppy was born with, they will be evident by this time.
We hope you have thought about the responsibility you are taking on with the addition of a puppy to your home. This puppy will be dependent on you for all his/her food, care, love and shelter. We recommend that you do not take your puppy to public areas unless it is absolutely necessary until your puppy has had all his/her vaccinations. Parvo is highly contagious and your puppy will not be fully immune until he/she has had allhis/her puppy shots. Also, do not try to force feed food or water. Take great care to protect your puppy from getting lost or stolen. Look around your home for any areas that my cause an accident that would harm your puppy. Use a crate or a partitioned area of a room for a puppy to stay when you are away from home.
We strongly recommend that you neuter/spay your puppy. We do not require this - we give full registration allowing you the right to make your own decision - but we believe you will be happier with a dog that has been neutered/spayed. A neutered/spayed pet will make a healthier pet that is easier to care for. We make no guarantees about breedability of your puppy.
Finally, we must have final payment before we will set up your puppy's flight/delivery schedule. The exception is if you are picking up your puppy and your final payment is made with cash. Please let us know is you have any questions before or after you receive your new puppy. We hope your new puppy will be a blessing to you for many years.
Copyright 2007, Flatrock Kennels
call: 417.669.4163
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